UKGC sanction: Banbury Neil Thomas

Following a licence review of Mr Neil Banbury’s Personal Management Licence (PML), the Commission determined the Licensee breached paragraph 1 of the general conditions attached to personal licences under Section 75 of the Gambling Act 2005 (the Act) and issued him with a warning under section 117(1)(a) of the Act. As a PML holder acting as General Manager for 32Red Limited (32Red) and Platinum Gaming Limited (PGL), with responsibility for overall management and direction of the licensee’s business or affairs and marketing, Mr Banbury failed to take reasonable steps to ensure: 32Red and PGL’s compliance with the requirements of paragraphs 1 and 2 of social responsibility code of practice 3.4.1.(Customer Interaction). 32Red and PGL had appropriate policies, procedures, and controls to prev