UKGC sanction: Munro Neil Alan

Following a licence review of Mr Neil Alan Munro’s Personal Management Licence (PML / the Licensee), the Commission determined the Licensee breached paragraph 1 of the general conditions attached to personal licences under Section 75 of the Gambling Act 2005 and issued him with a warning under section 117(1)(a) of the Gambling Act 2005 (the Act). As a Personal Management Licence holder employed by TGP Europe Limited (TGP) with responsibility for regulatory compliance, Mr Munro failed to take reasonable steps to ensure TGP’s compliance with the requirements of paragraph 2 of social responsibility code provision 3.4.1 (Customer interaction) relevant at the time of the failings. Mr Munro also failed to take reasonable steps to ensure TGP had appropriate policies, procedures, and controls to